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Refund Policy

Guaranteed 7 Days Return Policy

• Item(s) must be in their original, unused condition, and returned within 7 days of receipt in the original box.
• In case you receive a damage or defective product contact us within 24hours from the time of delivery.
• Original barcodes, tags, labels, product, and brand packaging should not be tampered with.

 

Refunds
All refunds for products returned in accordance with our return policy.
• Refunds would be made only after we have verified compliance with the terms of our return policy. Acceptance of any product by a company representative would not be deemed to acceptance by us that the product has been returned in compliance with our return policy.
• The 'Refund in Cash' will be made either through NEFT or the original mode of payment.
• Virtual Payment or with Gift Vouchers (GV) and Reward Points (inclusive of Citi Bank Reward points).

The terms "we", "our" or "us" refer to Azio Design LLP.

FAQs related to Refunds
How do I return an item purchased on AzioDesign.com?
Returns are easy, simply follow these steps
- Contact us and provide Order ID details.
- Customer Support will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

Note:

- If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days

- Replacements/pickups are done on standard courier charges.
- We support Replacement across all categories in case of damaged item.
- In case of Refund, the entire after deducting nominal processing fee i.e. 5%-10% of the order value paid by you including shipping and gift charges are transferred to your account
- Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will bear the shipping charges against the original receipt.
- Replacement is subject to availability of stock. In case a Replacement is not available
- Made-to-order/custom apparels cannot be returned.

How much time it takes for replacement of product?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.


As per the Refund policy I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organizations for the same.
Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded after deducting a nominal processing fee as discussed above.

In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

Unfortunately, an order cannot be cancelled once the item has been delivered to you.

How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.


However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund.


What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There is only one mode of refund:
• Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, Aziodesign.com will complete the cancellation and initiate the refund, depending on your preference.